Hey Baji Terms and Conditions — Know the Rules

1 Introduction

Welcome to hey baji. These Terms and Conditions ("Terms") form a legally binding agreement between you and hey baji when you register an account, access the platform, or place any bet or wager. By creating a hey baji account, you confirm that you have read, understood, and agreed to these Terms in full.

Hey baji is an online betting and live casino platform designed for players in Bangladesh. We offer sports betting — with a particular focus on cricket — alongside live dealer games including Dragon and Tiger, Baccarat, Rummy, Tower, and Dragon Tiger Luck. These Terms apply to all products and services available on the hey baji platform.

These Terms should be read alongside our Privacy Policy and our Responsible Gaming Policy, both of which form part of the overall agreement between you and hey baji.

2 Eligibility

To register and use a hey baji account, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age. Hey baji does not permit anyone under 18 to register or play under any circumstances.
• You must be a natural person — companies, organisations, and automated entities may not register accounts on hey baji.
• You must not be registered on any self-exclusion list or have previously been excluded from hey baji.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.
• You must not be acting on behalf of another person when registering or using your hey baji account.

By registering a hey baji account, you confirm that all information you provide is accurate, complete, and up to date. Providing false information — including a false date of birth — is a serious breach of these Terms and will result in immediate account termination.

3 Account Rules

Each player is permitted to hold only one hey baji account. Registering multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is a breach of these Terms. Hey baji uses automated systems to detect duplicate accounts, and any accounts identified as duplicates will be closed. Winnings generated through duplicate accounts may be voided.

You are responsible for keeping your hey baji login credentials — your username and password — secure and confidential. Do not share your login details with anyone. Hey baji will never ask you for your password via email, chat, or phone. If you believe your account has been accessed without your authorisation, contact hey baji support immediately.

• Use a strong, unique password for your hey baji account and change it regularly.
• Do not access your hey baji account from shared or public devices without logging out afterwards.
• Enable any additional security features offered by hey baji, including two-factor authentication where available.
• Notify hey baji support immediately if you suspect unauthorised access to your account.
• Hey baji is not liable for losses resulting from unauthorised access where you have failed to keep your credentials secure.

4 Deposits and Withdrawals

Hey baji supports deposits and withdrawals via bKash, Nagad, and other local Bangladeshi payment methods as listed on the platform at the time of your transaction. The available payment methods, minimum deposit amounts, and minimum withdrawal amounts are displayed in your hey baji account and may be updated from time to time.

Deposits are credited to your hey baji account promptly after confirmation from the payment provider. If a deposit does not appear in your account within the expected timeframe, contact hey baji support with your transaction reference number and we will investigate.

• Withdrawals are processed to the same payment method used for your most recent deposit, unless otherwise agreed with hey baji support.
• Hey baji does not charge fees for standard deposits or withdrawals, but your payment provider may apply their own charges.
• Withdrawal requests are reviewed and processed within the timeframe displayed on the platform — typically within minutes for verified accounts.
• Hey baji reserves the right to request additional verification before processing any withdrawal.
• Funds in your hey baji account do not earn interest.
• Deposits made in error cannot be reversed once credited to your hey baji account — contact support immediately if you believe an error has occurred.

5 Betting Rules

All bets placed on hey baji are subject to the specific rules for the relevant sport or game, as published on the platform. These general betting rules apply across all hey baji products unless a specific game or sport rule states otherwise.

• A bet is confirmed and binding once you receive a confirmation from hey baji. Bets cannot be cancelled or amended after confirmation.
• Odds displayed at the time of bet confirmation are the odds that apply to your bet. For in-play betting, the odds at the moment of confirmation apply — not the odds when you began placing the bet.
• Hey baji reserves the right to void any bet placed on an event where the result was already known at the time of placing, or where there is evidence of match manipulation.
• Minimum and maximum bet amounts are displayed on the platform and may vary by event, market, and account status.
• Hey baji may limit the maximum payout on any single bet or combination of bets at its discretion.
• In the event of a technical error that results in incorrect odds being displayed, hey baji reserves the right to void affected bets and return stakes.

Live casino game results — including Dragon and Tiger, Baccarat, Rummy, and Tower — are determined by the physical outcome of the game as dealt or played by the live dealer. In the event of a dispute about a live casino result, the video recording of the game session is the definitive record.

6 Bonuses and Promotions

Hey baji offers bonuses and promotions to both new and existing players from time to time. Each bonus or promotion has its own specific terms, including wagering requirements, eligible games, minimum odds, and expiry dates. These specific terms are published alongside each offer and form part of these Terms.

• Bonus funds are separate from your real-money balance and are subject to wagering requirements before they can be withdrawn.
• Wagering requirements specify how many times the bonus amount must be wagered before a withdrawal can be made. For example, a 10x wagering requirement on a ৳500 bonus means ৳5,000 in qualifying bets must be placed before withdrawal.
• Not all games contribute equally to wagering requirements. Live casino games, sports bets, and specific game types may contribute at different rates as specified in the bonus terms.
• Hey baji reserves the right to withdraw any bonus offer at any time before it has been claimed.
• Only one welcome bonus may be claimed per player, per household, and per payment method.
• Bonuses expire if the wagering requirement is not met within the specified timeframe. Expired bonus funds are removed from your account without notice.

7 Responsible Gaming

Hey baji is committed to responsible gaming. We believe that betting should be an enjoyable form of entertainment — not a source of financial hardship or personal distress. These Terms require all hey baji players to engage with the platform responsibly, and hey baji provides tools to help you do that.

• Deposit limits: You can set daily, weekly, or monthly deposit limits on your hey baji account at any time. Reductions take effect immediately; increases are subject to a cooling-off period.
• Session timers: Hey baji can notify you when you have been playing for a set period of time.
• Self-exclusion: You can exclude yourself from hey baji for a defined period. During self-exclusion, you cannot log in, deposit, or place bets. Self-exclusion cannot be reversed before the exclusion period ends.
• Reality checks: Hey baji displays session duration information to help you keep track of how long you have been playing.

If you are concerned about your gambling behaviour, or the gambling behaviour of someone you know, please visit our Responsible Gaming page for more information and resources. You can also contact hey baji support at any time to discuss responsible gaming options on your account.

8 Prohibited Conduct

The following conduct is strictly prohibited on hey baji. Engaging in any of the following may result in immediate account suspension, voiding of bets and winnings, and reporting to relevant authorities where required by law:

• Registering more than one account on hey baji, or assisting another person to register a duplicate account.
• Providing false, misleading, or incomplete information during registration or at any other time.
• Using automated software, bots, scripts, or any other tool to place bets or interact with the hey baji platform in a non-human manner.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Exploiting errors, bugs, or technical faults in the hey baji platform. Any winnings resulting from a known error must be reported to hey baji support and may be voided.
• Attempting to launder money or use hey baji for any illegal financial activity.
• Placing bets on events where you have inside information not available to the general public.
• Harassing, threatening, or abusing hey baji staff or other players.
• Attempting to access another player's account without authorisation.

9 Privacy and Data

Hey baji collects and processes personal data in accordance with our Privacy Policy. By registering a hey baji account, you consent to the collection and processing of your personal data as described in that policy. The Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights in relation to it.

Hey baji does not sell your personal data to third parties. We share data only where required by law, where necessary to process your payments, or where you have given explicit consent. All data is stored securely using industry-standard encryption.

• You have the right to request a copy of the personal data hey baji holds about you.
• You have the right to request correction of inaccurate personal data.
• You have the right to request deletion of your personal data, subject to legal retention requirements.
• To exercise any of these rights, contact hey baji support at [email protected].

10 Limitation of Liability

Hey baji provides the platform on an "as is" basis. While we work hard to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. Scheduled maintenance, technical issues, and circumstances beyond our control may occasionally affect platform availability.

• Hey baji is not liable for losses resulting from platform downtime, technical errors, or interruptions to internet connectivity on your end.
• Hey baji is not liable for losses resulting from your failure to keep your account credentials secure.
• Hey baji is not liable for any indirect, consequential, or special losses arising from your use of the platform.
• Hey baji's total liability to you in connection with any single incident shall not exceed the amount deposited by you in the 30 days preceding the incident.

11 Account Termination

You may close your hey baji account at any time by contacting support. Before closing your account, any pending bets will be settled according to their normal terms, and any remaining real-money balance will be returned to your registered payment method after standard verification checks.

Hey baji reserves the right to suspend or terminate any account at any time, with or without notice, in the following circumstances:

• Breach of any provision of these Terms.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to complete identity verification within a reasonable timeframe.
• Provision of false or misleading information during registration or at any other time.
• Behaviour that hey baji reasonably considers harmful to the platform, other players, or hey baji staff.

Where an account is terminated due to a breach of these Terms, hey baji reserves the right to void any outstanding bets and withhold any balance pending investigation. Where no breach is found, any remaining balance will be returned to you.

12 Changes to These Terms

Hey baji may update these Terms from time to time. When we make material changes, we will notify you via the email address registered to your account and display a notice on the hey baji platform. The updated Terms will show the date they were last revised at the top of this page.

If you continue to use hey baji after updated Terms have been published, you are deemed to have accepted the revised Terms. If you do not agree with any changes, you should close your account before the revised Terms take effect.

13 Contact Us

If you have any questions about these Terms, or if you need clarification on any point before registering a hey baji account, our support team is available 24 hours a day, seven days a week.

• Email: [email protected]
• Live chat: Available from within your hey baji account at any time.
• FAQ: Visit our FAQ page for answers to common questions about accounts, payments, and games.

For responsible gaming support, contact the same address — all responsible gaming queries are handled with full confidentiality by a dedicated team member.