Hey Baji Privacy Policy — Your Data, Protected

1 Introduction

This Privacy Policy explains how hey baji collects, uses, stores, and protects the personal information of players who register and use the hey baji platform at hey-baji.xyz. It applies to all services offered by hey baji, including sports betting, live casino games, and any other features available on the platform.

When you create a hey baji account, you are trusting us with your personal information. We take that responsibility seriously. This policy is written in plain language so you know exactly what is happening with your data — not buried in legal text that nobody reads.

This Privacy Policy should be read alongside the hey baji Terms and Conditions and Responsible Gaming Policy, both of which form part of your agreement with hey baji.

2 What Personal Data We Collect

Hey baji collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically as you use the service. Here is a breakdown of both.

3 How We Use Your Personal Data

Every piece of data hey baji collects is used for a specific, legitimate purpose. We do not use your data in ways that are inconsistent with the reasons it was collected. Here is how your personal data is used on the hey baji platform:

• Account management: Your identity and contact data is used to create and manage your hey baji account, verify your identity, and communicate with you about your account.
• Payment processing: Your financial data is used to process deposits and withdrawals via bKash, Nagad, and other supported payment methods.
• Legal compliance: Hey baji is required by law to verify the identity of players, maintain transaction records, and report suspicious activity. Your data supports these obligations.
• Fraud prevention: Technical and usage data helps hey baji detect and prevent fraudulent activity, duplicate accounts, and abuse of bonuses or promotions.
• Platform improvement: Aggregated usage data helps hey baji understand how the platform is used and where improvements can be made. This data is anonymised before analysis.
• Customer support: Communications data is used to resolve your queries and improve the quality of hey baji's support service.
• Responsible gaming: Usage and betting data is monitored to identify patterns that may indicate problem gambling, allowing hey baji to intervene appropriately.
• Marketing communications: With your consent, hey baji may send you information about promotions, bonuses, and new features. You can opt out at any time from your account settings.

4 Data Sharing and Third Parties

Hey baji does not sell your personal data. We share data with third parties only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment providers: Your financial data is shared with bKash, Nagad, and other payment processors to complete your transactions. These providers have their own privacy policies and security standards.
• Identity verification services: During KYC verification, your identity documents may be processed by a third-party verification provider. These providers are contractually bound to handle your data securely and only for verification purposes.
• Legal and regulatory authorities: Hey baji may be required by law to share data with government agencies, law enforcement, or regulatory bodies. We comply with all lawful requests and will notify you where legally permitted to do so.
• Fraud prevention agencies: In cases of suspected fraud or money laundering, hey baji may share relevant data with fraud prevention agencies or financial intelligence units.
• Technology service providers: Hey baji uses third-party providers for hosting, analytics, and customer support infrastructure. These providers process data on our behalf under strict data processing agreements.

5 Cookies and Tracking Technologies

Hey baji uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website. Here is how hey baji uses them:

• Essential cookies: These are required for the hey baji platform to function. They keep you logged in during your session and remember your security preferences. You cannot opt out of essential cookies without affecting platform functionality.
• Functional cookies: These remember your preferences — such as your preferred language or display settings — so you don't have to set them every time you visit.
• Analytics cookies: Hey baji uses anonymised analytics data to understand which parts of the platform are most used and where the experience can be improved. This data does not identify you personally.
• Session cookies: These are temporary cookies that expire when you close your browser. They are used to maintain your session while you are actively using hey baji.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will affect your ability to use the hey baji platform normally. Hey baji does not use cookies to track your activity on other websites.

6 How We Protect Your Data

Hey baji takes data security seriously. We implement a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the hey baji platform.
• AES-256 encryption for sensitive data stored on hey baji servers, including identity documents and payment information.
• Access controls that limit which hey baji staff can access personal data, based on their role and the principle of least privilege.
• Regular security audits and penetration testing of the hey baji platform and infrastructure.
• Secure data centres with physical access controls, fire suppression, and redundant power systems.
• Staff training on data protection and security best practices.
• Incident response procedures to detect, contain, and report data breaches promptly.

7 Data Retention

Hey baji retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Here is a general guide to how long different types of data are kept:

• Account data: Retained while your hey baji account is active and for a minimum of five years after account closure, to meet anti-money laundering and regulatory requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction, as required by financial regulations.
• Identity verification documents: Retained for the duration of your account and for five years after closure.
• Support communications: Retained for two years from the date of the last communication, unless a longer period is required for an ongoing dispute.
• Technical and usage data: Retained in anonymised form for up to two years for analytics purposes. Non-anonymised technical data is deleted after 90 days.
• Marketing preferences: Retained until you withdraw consent or close your account.

When data is no longer required, hey baji securely deletes or anonymises it so it can no longer be linked to you. If you request deletion of your account, hey baji will process the request subject to any legal retention obligations that apply.

8 Your Privacy Rights

You have a number of rights in relation to the personal data hey baji holds about you. These rights are listed below. To exercise any of them, contact hey baji support at [email protected] with your request. We will respond within 30 days.

9 Children and Minors

Hey baji is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered a hey baji account or provided personal data to us, please contact hey baji support immediately at [email protected].

Upon receiving a verified report that a minor has registered, hey baji will immediately close the account, void any bets placed, and securely delete all personal data associated with the account. Any deposits made will be returned to the payment method used, subject to verification.

10 Changes to This Privacy Policy

Hey baji may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email to the address registered on your hey baji account and display a notice on the platform.

The date at the top of this page shows when the policy was last updated. We recommend checking this page periodically. Continued use of hey baji after an updated Privacy Policy has been published constitutes your acceptance of the changes.

11 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hey baji handles your personal data, please get in touch. Our team is available 24 hours a day, seven days a week.

• Email: [email protected] — use the subject line "Privacy Request" for data-related queries.
• Live chat: Available from within your hey baji account at any time.
• FAQ: Visit our FAQ page for answers to common questions about accounts and data.

All privacy-related queries are handled with full confidentiality. We aim to respond to all requests within 30 days. For complex requests, we may need additional time and will keep you informed of progress.