Play Smart on Hey Baji — Stay in Control

1 What Is Responsible Gaming?

Responsible gaming means keeping betting in its proper place — as a form of entertainment, not a way to make money or escape problems. At hey baji, we believe that most players enjoy the platform exactly as it is meant to be enjoyed: placing a bet on a cricket match, trying their luck at a live baccarat table, or playing a few rounds of rummy for fun.

But gambling can become a problem for some people. It can start gradually — spending a bit more than planned, chasing a loss, or finding it hard to stop. Hey baji takes this seriously. Responsible gaming is not just a legal requirement for us; it is something we genuinely care about. Every tool on this page is free, easy to use, and built to help you stay in control.

Responsible gaming on hey baji is a shared responsibility. We provide the tools and the support — but you are the one who knows your own situation best. Use the resources here honestly and without hesitation. There is no judgment at hey baji, only support.

2 How to Use Your Account Tools

All responsible gaming tools on hey baji are available directly from your account settings. Here is how to access and use each one:

3 Warning Signs of Problem Gambling

Problem gambling does not always look obvious from the outside. It can develop slowly and affect people from all walks of life. Here are some of the most common warning signs that gambling may be becoming a problem:

• Spending more money on betting than you originally planned, regularly.
• Chasing losses — placing more bets to try to win back money you have already lost.
• Feeling anxious, irritable, or restless when you are not able to bet.
• Lying to family members or friends about how much time or money you spend on gambling.
• Borrowing money or selling belongings to fund betting activity.
• Neglecting work, studies, or family responsibilities because of time spent gambling.
• Using gambling as a way to escape stress, depression, or personal problems.
• Feeling unable to stop even when you want to, or after promising yourself you would.
• Thinking about gambling constantly — planning your next bet, replaying past bets.
• Experiencing financial difficulties directly linked to gambling losses.

Hey baji's support team is trained to handle these conversations with care and without judgment. If you reach out and say you are struggling, we will help you activate the right tools and point you toward further support if needed.

4 Self-Assessment Questionnaire

Answer these questions honestly. If you answer "yes" to three or more, it may be worth taking a break and speaking to someone about your gambling habits. This is not a clinical diagnosis — it is a starting point for reflection.

5 Protecting Minors

Hey baji is strictly for adults aged 18 and over. We verify the age of all players during the registration and KYC process. Anyone found to be under 18 will have their account immediately closed and any deposits returned.

If you share a device with younger family members, please take steps to prevent them from accessing hey baji. Here are some practical steps:

• Never save your hey baji login credentials on a shared device.
• Always log out of your hey baji account when you are finished playing.
• Use a PIN or biometric lock on your device to prevent unauthorised access.
• Consider installing parental control software on shared devices.
• Keep your hey baji app in a folder that is not easily visible to children.

6 Hey Baji's Role in Responsible Gaming

Responsible gaming is not just something hey baji talks about — it is built into how the platform operates. Here is what hey baji does on its end to support safe play:

• Monitoring unusual patterns: Hey baji's system monitors for betting patterns that may indicate problem gambling — such as rapid increases in bet size, extended sessions, or repeated large deposits followed by large losses. When these patterns are detected, our team may reach out proactively.
• Refusing service when necessary: Hey baji reserves the right to restrict or close an account if we have genuine concerns about a player's wellbeing, even if the player has not requested it themselves.
• No pressure marketing: Hey baji does not send promotional messages to players who have activated responsible gaming tools or who have shown signs of problem gambling. We also do not offer bonuses designed to encourage excessive play.
• Staff training: Hey baji support staff are trained to recognise signs of problem gambling and to handle sensitive conversations with care, empathy, and without judgment.
• Age verification: Every hey baji account goes through identity verification before withdrawals are processed. This process confirms that the account holder is 18 or over.
• Transparent odds and RTP: Hey baji displays return-to-player (RTP) information for casino games so players can make informed decisions about the games they choose to play.

7 Getting Help

If you are struggling with gambling, the most important thing is to talk to someone. Hey baji support is available 24 hours a day, seven days a week. You can reach us via live chat from within your account, or by email at [email protected].

When you contact hey baji about a gambling concern, here is what happens:

• Your message is handled by a trained support agent, not an automated system.
• We will listen without judgment and help you activate the right tools on your account.
• If you want to self-exclude, we will process it within one hour.
• We will follow up to make sure the tools are working as expected.
• All conversations about responsible gaming are treated with full confidentiality.

For ongoing support beyond what hey baji can provide, we encourage players to speak with a trusted family member, a doctor, or a mental health professional. Taking care of your wellbeing always comes before any bet.